Your Health Records and Consumer Rights in Texas
Texas law gives you the right to know how to get your health care records, how to contact the agencies that license our clinicians, and how to file a consumer complaint. This page explains all three.
1. How to Request Your Health Care Records
You can ask for a paper or electronic copy of your GastroDoxs medical and billing records.
- By phone: call 832-632-4070 and ask for Medical Records.
- In person: ask at the front desk of any GastroDoxs office (Cypress, Jersey Village, Katy or Brookshire).
- By mail: GastroDoxs PLLC, Attn: Medical Records, 10425 Huffmeister Road, Suite 280, Houston, TX 77065
- By email: info@gastrodoxs.com (please include only your name, date of birth and a phone number; we will contact you to verify your identity).
Please tell us your full name, date of birth, the records or dates of service you need, and whether you want paper or electronic copies. We will verify your identity before releasing records.
We will provide your records within 15 business days of your written request. Electronic copies are free; for paper copies we may charge only a reasonable, cost-based fee allowed by law. If you want your records sent to another person or provider, we will ask you to sign an authorization.
More about your privacy rights: see our Notice of Privacy Practices.
2. How to Contact the Licensing Authority
Our clinicians are licensed by the State of Texas. You may contact the appropriate board with questions or concerns about a clinician:
Physicians (MD/DO) and Physician Assistants
Texas Medical Board (also oversees the Texas Physician Assistant Board)
Complaint line: 1-800-201-9353 · General: 512-305-7100
Website: www.tmb.texas.gov – Citizen Complaint Process
Mail: Texas Medical Board, Attention: Investigations, 1801 Congress Avenue, Suite 9.200, P.O. Box 2018, Austin, TX 78768-2018
Nurse Practitioners and Nurses
Texas Board of Nursing
Phone: 512-305-7400
Website: www.bon.texas.gov – File a Complaint
3. How to File a Consumer Complaint
If you believe your health information was used or shared improperly, or you have another consumer concern, you may file a complaint with the Office of the Texas Attorney General, Consumer Protection Division:
- Online: texasattorneygeneral.gov – File a Consumer Complaint
- Phone: 1-800-621-0508
- Mail: Office of the Attorney General, Consumer Protection Division, P.O. Box 12548, Austin, TX 78711
You may also contact us first at 832-632-4070 so we can try to resolve your concern. For complaints about your federal health privacy rights, you can also contact the U.S. Department of Health and Human Services, Office for Civil Rights, at www.hhs.gov/ocr/complaints. We will not retaliate against you for filing a complaint.
Need Help or Another Language?
This information is available in other languages and accessible formats at no cost. Call 832-632-4070. See our Language Assistance page.