Call Team

Responsibilities

• Answer patient inquiries via phone and email promptly and courteously.
• Schedule and confirm appointments for GI procedures and consultations.
• Provide information on preparation guidelines for GI diagnostics.
• Address billing, payment options, and insurance-related questions accurately, escalating complex issues to the appropriate department.
• Route urgent calls or medical emergencies to the appropriate provider or team member with a sense of urgency and accuracy.
• Collaborate with the administrative and clinical teams to streamline communication and workflow.
• Identify and resolve patient concerns proactively to enhance patient satisfaction and retention.

Qualifications

• Bachelor's degree in healthcare or a science field preferred.
• Strong communication, active listening, and interpersonal skills to build trust and rapport with patients.
• Experience in healthcare call centers or customer service roles.
• Knowledge of medical terminology, particularly related to gastroenterology, is a strong advantage.
• Ability to handle high call volumes while maintaining professionalism.
• Excellent organizational skills with the ability to multitask and prioritize under pressure.
• Commitment to providing compassionate, patient-centered communication.